Our repair service operates efficiently to ensure your devices receive prompt attention. Upon tracking your device's arrival, be assured it's in our possession for evaluation. Please note, the day of receipt is for sorting and queueing; once diagnosed, we'll contact you for repair authorization.
Repairs typically take 2-3 working days; complex issues may extend to 5-7 days or longer. To avoid additional fees, ensure the quoted issue matches the diagnosed problem. For multiple or unforeseen issues, expect extra charges.
All repairs include warranties: 90 days on parts, 30 days for logic boards. We respond to emails and orders on weekdays, and postage labels are provided promptly. Accidental orders incur a 10% processing and admin fee deduction.
Devices sent without completing payment will be held; failure to clear within 30 days will result in the device becoming our property to cover associated costs.
Essential Reading: Dive into Our FAQ Section to Understand Our Repair Process!
https://techfixlab.co.uk/faq/
Time Frame:
- 2 – 3 working days
- Complicated cases can take longer up to 5-7 working days or longer.
When you choose to buy:
- Submit your repair ticket using this link: CLICK HERE
- Send your device along with your repair number to :
Tech Lab
83 Chapel Road
Worthing
West Sussex
BN11 1HU
Terms & Conditions :
- the Device should be powering on. Besides if it’s no power issue.
- the device should be no previous repair attempts.
- If there are any other issues with the device please first contact us Before you Buy the service.
- If your device has had a previous failed micro-soldering repair attempt, there will be an extra cost of £29.99.
- If I get your device and it is not just the issue agreed I have to fix, then I might have to charge more for the extra components and time.
- If you need replacement parts (Camera, Screens, etc?) you will be charged extra for these.
- If the repair is complicated it may take up to 2 to 4 working days, then we will post it back to you.
- If the device is not fixable, the diagnostic fee apply.
- IMPORTANT DISCLAIMER: I can not and will not be held liable for any loss of data or for any further damage to your device, sometimes the device develops further faults as part of the repair process, I will not be held liable or responsible for these faults. By sending me your device you are agreeing to the terms of this disclaimer in full.
- If you have any other issues or faults with any other devices like water damage, no power, no sound, backlight, no camera, fingerprint touch id, etc.., Please get in touch with us and we will provide you with a free quote you can call us on 01903 533225 / 0751 660 6600, Monday to Friday from 09:00 AM till 5:00 PM.
Shipping Options:
- Repair Service: Postage Label Provided (Post and Receive back the device using Royal Mail Tracked 24 Up to 2KG) £9.99
- Repair service: Postage Label Provided (Post and Receive back the device using Royal Mail Special delivery insured Up to 2KG) £24.99
- Game Consoles Repair Service: Postage Label Provided (Post and Receive back the device using UPS up to 5KG) £27.99
- Macbook Repair Service: Postage Label Provided (Post and Receive back the device using UPS up to 5KG) £27.99
- 24H Repair & Return Service T&C apply £49.99
Dive into Our FAQ Section to Understand Our Repair Process!
Once you've shipped your device and obtained the tracking code, use it to track the device's status. If the tracking indicates it's "with us," it means we have received your device. You can rely on this information as confirmation of its arrival to us.
In case of accidental repair orders or refund requests before sending your device, a 10% deduction from the total amount will occur. This deduction covers payment processing and administrative fees. Please ensure to verify your order thoroughly before completion to avoid this deduction.
If a device is sent for repair throught ticket system MaIL-in Reoair without completing an order, we will retain the device until the payment is settled. Failure to clear the payment within 30 days from the invoice date will result in the device becoming our property. This action is necessary to cover the expenses incurred for diagnostics, parts, and associated costs. Please ensure the order is completed before sending your device for repair to avoid this situation.
The day your device arrives isn't counted as part of the repair timeframe; it's considered a sorting day. Once it's received, your device will join the queue. After diagnosis, we'll contact you to proceed with the repair.
Typically, most repairs take between 2-3 working days. However, more complex issues may extend the timeframe to 5-7 working days. We appreciate your patience during this process.
We aim to keep you informed about your repair progress. Please avoid emailing for updates, as we'll promptly contact you once there's news regarding the repair.
If you decide not to proceed with the repair after diagnostics, an invoice for diagnostics and postage fees will be issued. Failure to pay this within 30 days of the invoice date will result in the device becoming our property to cover diagnostic costs. Please avoid queries about the device after this period.
Yes, if the diagnosed issue varies from what was initially quoted, there may be an extra fee as the repair scope has changed.
Additional charges may apply for repairing multiple issues beyond the originally quoted problem.
Our repairs include a 90-day warranty on parts we've replaced. However, for logic board repairs, the warranty period is 30 days.
We operate Monday to Friday. Therefore, all emails or orders will be responded to on the following working day.
Postage labels booked with repairs will be provided the next working day during our working hours.
